Understanding Autodesk Desktop Connector Tray Icons: What They Mean and When to Take Action

The Autodesk Desktop Connector is a powerful tool that integrates your desktop with Autodesk Construction Cloud, allowing seamless file management and collaboration. One of the key features of the Desktop Connector is its tray icon, which provides real-time status updates. Understanding these icons can help you quickly assess the state of your connection and take appropriate action when necessary.

Tray Icon Statuses

1. Grey Circle: Starting Up
   • Meaning: Desktop Connector is initializing.
   • Action: No action needed. Wait for the process to complete.
2. Green or Blue Circle: Processing Changes
   • Meaning: Desktop Connector is actively syncing files.
   • Action: No action needed. Allow the sync to finish.
3. No Circle: Online
   • Meaning: Desktop Connector is online and functioning normally.
   • Action: No action needed.
4. Yellow Circle: Offline or Not Signed In
   • Meaning: Desktop Connector is offline or you are not signed in.
   • Action: Check your internet connection or sign in to your Autodesk account.
5. Red Circle: Error or Update Required
   • Meaning: An error occurred, or an update is needed.
   • Action: Check for errors in the home screen or update to the latest version of Desktop Connector. If the issue persists, contact IT support.

File and Folder Status Icons

In addition to the tray icon, Desktop Connector uses various icons in File Explorer to indicate the status of files and folders:

• Circular Arrows: Processing
  • Meaning: The file is being processed or has not yet uploaded.
  • Action: Wait for the process to complete.
• Solid Green Circle with Checkmark: Synced Locally
  • Meaning: The file is synced locally and will update with the latest cloud version.
  • Action: No action needed.
• Empty Green Circle with Checkmark: Downloaded on Demand
  • Meaning: A new version of the file is available and will update automatically.
  • Action: No action needed.
• Cloud Icon: Online Only
  • Meaning: The file is online and not downloaded locally.
  • Action: No action needed unless you need to work offline.
• Blue Solid Lock: Locked by You
  • Meaning: The file is locked by you.
  • Action: No action needed unless you need to unlock it for others.
• Brown Lock: Locked by Another User
  • Meaning: The file is locked by another user.
  • Action: Coordinate with the user to unlock the file if needed.

When to Contact IT

• Persistent Errors: If you encounter persistent errors indicated by the red circle, and troubleshooting steps do not resolve the issue.
• Update Issues: If you are unable to update Desktop Connector to the latest version.
• Connectivity Problems: If you consistently experience connectivity issues that prevent you from signing in or syncing files.

By understanding these tray icons and their meanings, you can ensure smooth operation and timely resolution of any issues with Autodesk Desktop Connector. Stay connected and keep your projects running seamlessly!